Galatea Luxe A Line One Shoulder With Pockets Slit Satin Formal Dresses

During peak seasons, the processing time for your order typically takes 3-4 weeks. To allow for fitting and any necessary alterations, we recommend adding an additional week. For timely delivery, we suggest placing your order at least 4 weeks in advance.
Total Delivery Time = Processing Time + Shipping Time

You will receive tracking information via email once your order has been shipped or production is complete. If you cannot find the shipping details email, please contact our customer service team with your order number, and we will assist you promptly.

Since all of our dresses are made-to-order, we do not keep pre-made inventory. Therefore, we do not provide a try-on at home service. However, we are happy to assist you with any sizing or styling questions to ensure the perfect fit.

Yes, we do offer expedited shipping for faster delivery. If you need your order sooner, expedited shipping typically takes 3-7 business days within the US. Please note, this is the shipping time only and does not include processing time. Standard shipping takes approximately 10-15 business days.

For All Standard Size Orders: To ensure a great shopping experience, we offer a full refund on standard size orders if the dress does not fit or if you change your mind. Please note that shipping and rush fees are non-refundable.

For All Custom Fit Orders: As each custom dress is made specifically for you, we are unable to accept returns on custom orders. However, if your dress arrives damaged, defective, or if there was an error in shipping, we will provide a refund to ensure your satisfaction.

Easy returns within 15 days. To start a return, please contact us at service@cathnina.com within 15 days of receiving your order.

For more information, please check our Return Policy page

To minimize color variations, we recommend placing all dresses in a single order to ensure they are crafted from the same fabric batch. If you need to order bridesmaid dresses separately, please ensure that all orders are placed on the same day and notify us in advance via notes or email. This way, we can coordinate the orders and ensure all items are from the same dye lot.

We recommend professional dry cleaning for all dresses and fabrics to maintain their quality and appearance. Please avoid machine washing. For wrinkles, do not use an iron directly on the fabric. Instead, you can gently steam the dress using a household steam iron or have it cleaned at a local dry cleaner. If the wrinkles are minor, hanging the dress in a steam-filled bathroom while taking a hot shower can also help relax the fabric.

Our dresses are designed with your comfort in mind. The tops are fully lined and feature built-in bras for added support. For strapless styles, we incorporate additional structure to ensure a secure fit. Rest assured, you won’t need to wear an additional bra.

If you wish to modify the size, color, or shipping address, please contact our customer service team within 24 hours of placing your order. Provide your order number along with the requested changes (size, color, or measurements).

NOTE: Changes to your order may impact the delivery timeline. Depending on the nature of the modification, this could result in a delay from the original estimated delivery date.

Please contact us at service@cathnina.com in 24 hours after order confirmation. You'll get a full refund after canceling the order.

If you want to cancel your order, please contact us at service@cathnina.com within 24 hours of order confirmation. A full refund will be issued upon cancellation. Once payment is processed, you will receive an order confirmation email. If you need to make any changes, please respond to this email within 24 hours. After tailoring begins, changes may incur additional costs due to the need for new materials. To avoid extra charges, kindly inform us of any changes within 24 hours of receiving your order confirmation.

For All Standard Size Orders: We offer full refunds on all standard size dresses if the fit isn’t right or if you’ve had a change of mind. Please note that shipping and rush order fees are non-refundable.

For All Custom Fit Orders: As custom-made dresses are tailored specifically to your measurements, we do not accept returns for these items. However, if your dress arrives damaged, defective, or incorrect, we will gladly issue a refund to ensure your satisfaction.

Easy returns within 15 days: To request a return, please email us at service@cathnina.com within 15 days of receiving your order.

For more deatils, please check our Return Policy page.

We’re sorry that we’re currently unable to offer direct exchanges. If you’d like a different size, style, or color, we kindly recommend returning the item for a refund and placing a new order for the one you prefer.

We’re sorry, because custom-size dresses are made specifically to your measurements, we’re unable to accept returns for reasons such as size or personal preference. However, if your item arrives damaged, defective, or not as ordered, please don’t worry — we’ll gladly offer a refund to ensure a smooth and worry-free experience.

If your item arrives damaged or defective, we kindly ask that you take clear photos or videos and obtain "Proof of Damage" documentation from the carrier. A quality issue is defined as a clear and noticeable defect in the item.

If you receive a damaged or defective product due to an error on our part, please contact us within 48 hours of receipt at service@cathnina.com, providing your order number and valid photo evidence. We will promptly verify the issue and arrange fora refund, depending on the circumstances.

If your item is damaged during delivery, we kindly ask that you take clear photos or videos and request "Proof of Damage" documentation from the delivery carrier. A quality issue refers to clear and noticeable defects in the item. If you receive a damaged or defective dress due to an error on our part, please contact us at service@cathnina.com as soon as possible. Kindly include 3-5 high-quality, well-lit images of the item along with your order number. Our team will promptly review your case and guide you through the necessary steps to resolve the issue.

To submit a return, please kindly send a return request via email to service@cathnina.com within 15 days of receiving your order. This ensures that you remain eligible for a return.

For more details, please check our return policy.

If you cancel your order before it ships, we will begin processing your refund as soon as we receive your cancellation request.

For return orders, we will initiate the refund once we have received the returned package. After processing the refund, we will send you a confirmation email to notify you, whether it is for a cancellation or a return.

Please note that refunds may take 3-7 business days to appear in your account, depending on your bank or payment service provider.

Typically, it takes about 5-8 business days for processing your order. For expedited shipping, the delivery time is approximately 3-7 business days, while standard shipping usually takes 10-15 business days.

We are pleased to offer worldwide shipping for all our dresses. However, please note that we are unable to ship to P.O. Boxes or freight forwarding companies. For a smooth delivery experience, kindly use a residential or business address during checkout.

Sales tax is included in the prices shown.
Note: Some countries may charge import duties, which you may be responsible for paying. For more details, we recommend checking with your local customs office.

For more details, please visit our shipping policy page.

If you require a faster delivery, we offer expedited shipping, which takes approximately 3-7 business days to the US. Please note that this timeframe applies to shipping only and does not include the production time.

Total Delivery Time =Processing Time + Shipping Time

If you need to update your shipping address, please contact our customer service team within 24 hours of placing your order, providing your order number and the new address details. Please note that once your order has been shipped, we are unable to make changes to the shipping address.

Shipping fees are calculated and displayed before you complete your payment. The cost will vary based on the total value of your order, selected shipping method, and the destination country.

We always strive to ensure timely delivery to your address. Once your order is shipped, we closely monitor its status and work with the carrier to ensure smooth delivery. You will receive an email with a tracking number, which you can use to follow your package's journey.

If you are unavailable to receive the package on the delivery day, please reach out to your local carrier to arrange an alternative delivery time or method. Typically, a signature is required upon delivery.

In case the tracking information shows that the package has been signed for, but you have not received it, please contact us and your local carrier right away. We will coordinate with the carrier to resolve the issue as quickly as possible.

If you have any concerns or questions before confirming receipt of the package, please don’t hesitate to contact us. We’re here to assist you!

If you experience an issue with your payment, you will be promptly notified on the payment failure page. The error details typically include the following:

"3100 Do Not Honor" or "3030 Payment Declined": These errors indicate that your payment was declined by the bank that issued your credit card. In this case, we recommend contacting your card issuer to authorize the transaction, and then attempting the payment again. If the issue continues, please try using an alternate credit card.

Insufficient Funds: This error appears when there are not enough funds available on your credit card. Please ensure there are sufficient funds in your account or try using another card to complete the payment.

Incorrect Information Entered: If any details such as card number, cardholder name, expiration date, or security code were entered incorrectly, this may cause a payment failure. Please double-check the information and try processing the payment again.

If your credit card payment did not go through, please consider the following steps to help resolve the issue:

1. Double-check that all details have been entered correctly, including the card number, expiration date, security code, billing address, and postal/ZIP code if required.
2. Refresh the page or log in to your account again.
3. Instead of retrying the same order, consider placing a new one.
4. Try using a different credit card.
5. If you have a PayPal account, you may use it as an alternative.
6. Contact your card issuer or bank, especially if this is your first time making a purchase from our store—some banks may block unfamiliar transactions for security reasons.

Please also note that even if your bank approves the transaction, our payment processor may decline it if it does not meet certain security standards.

If you’ve already tried the above suggestions and still experience difficulties, we warmly invite you to reach out to our customer service team. We’re always here to support you and ensure a smooth shopping experience.

We accept a wide range of major payment methods, including Visa, Mastercard, American Express, JCB, Apple Pay, Google Pay, Paypal, Klarna.

In most cases, an order will not be successfully submitted until the payment is completed. If your order status shows "Pending Payment," it means we have not received the order on our end, and no further action is required to cancel it.

If you haven’t received your order confirmation email, it may be due to one of the following reasons:

1. The payment was not successfully completed.
2. The email address entered during checkout may have been incorrect.
3. The email might have been filtered into your spam or junk folder—please check there as well.
If you’ve reviewed all the above and still haven't received the email, please don’t hesitate to contact our customer service team. We’ll be happy to assist you.

We’re sorry, but once an order has been placed, we’re unable to make changes to it. If you’d like to purchase additional items, we kindly recommend placing a new order.

If you need any assistance, please feel free to reach out to our customer service team — we’re always here to help.

We sincerely apologize for the wait and truly appreciate your patience. Since each of our dresses is made to order, it generally takes about 5–8 business days to complete the processing. After that, the estimated delivery time is approximately 10–15 business days for standard shipping, or 3–7 business days for expedited shipping. Please rest assured that we are doing our best to ensure your order reaches you as soon as possible. Thank you for your understanding and support.

To ensure the best fit, we recommend checking your measurements against our sizing chart, which is available on each product page. You can also refer to our measurement guide images for assistance. If you're unsure, visiting a local tailor to have your measurements professionally taken is a great option. Comparing your measurements with our chart will help you select the size that suits you best. If you need any help, our customer service team is always happy to assist.

For the most accurate results, we recommend asking a friend or a professional tailor to assist you. Please refer to our detailed sizing guide before starting. This will help ensure your dress fits beautifully. And don’t forget — we also offer a free custom sizing service to make your experience even more personalized.

Absolutely! We’re happy to offer custom sizing for all our dresses at no additional cost. Simply enter your measurements when placing your order. The processing time remains the same as for standard sizes, so you can enjoy a perfect fit without any delay.

As custom dresses are made specifically for you, we are unable to accept returns for these items. However, if you receive a damaged, defective, or incorrect dress, please contact us, and we will offer a full refund to ensure your satisfaction. We’re committed to providing a smooth and hassle-free shopping experience.

For maternity dresses, we suggest selecting a size 1-2 sizes larger than your regular bust measurement, depending on how advanced your pregnancy is. You may need alterations for the perfect fit. All styles are available in both standard and custom sizes. To find your best size, please measure your bust, underbust, and hips and compare these with our size chart. If you're between two sizes, we recommend choosing the larger size and having it tailored closer to your event date for a more comfortable fit.

To request a reimbursement, simply email us at service@cathnina.com with a clear photo of your tailor’s receipt. Once we receive it, we will process your refund as quickly as possible. If you have any questions or need further assistance, please don’t hesitate to reach out. We’re happy to help!

We understand that getting the perfect fit can sometimes be challenging. If the size of your dress differs from what you ordered, we recommend consulting with a local seamstress for any necessary adjustments. We are happy to offer a reimbursement for the alteration fees. To request reimbursement, please send us a photo of the receipt from your seamstress. If the dress is made in the wrong size due to an error on our part, you may return it to us for a full refund. If you have any questions or need further assistance, please feel free to contact our customer service team. We're here to help!

We are confident that if you carefully follow our size chart when selecting your dress, it should fit you well. However, as all of our dresses are made with extra fabric in the seams, you can easily have minor adjustments made by a local tailor to ensure a perfect fit.

If you have any concerns or need further assistance, please don't hesitate to reach out to our customer service team. We’re here to help you!

1. Add the items you’d like to purchase to your shopping cart, select the size and color, then click "CHECK OUT" to proceed to the checkout page.

2. On the checkout page, look for the "Discount Code" section on the right-hand side. Enter your exclusive promo code and click "Apply".

3. The discount will be applied to your order.

Yes, we offer a special discount for students purchasing bridesmaid dresses or ball gowns. As a small token of appreciation, we’re happy to provide you with a 10% discount. To receive your discount, simply email us at service@cathnina.com with a photo of your current school name. Once we receive it, we’ll send you a voucher to use at checkout.

If you have any questions or need further assistance, feel free to reach out. We're happy to help!

We’re sorry, but only one discount code can be applied per order.

If you have any other questions or need assistance, please feel free to contact our customer service team. We’re here to help!

Yes, we do offer special discounts for bulk orders. If you're interested in becoming a distributor, please reach out to us at service@cathnina.com before placing your order. We will provide a tailored discount based on your specific needs.

If you have any further questions, please don't hesitate to contact us. We're here to assist you!